Customer Experience & Membership Growth Advisor

El Car Wash; Pompano Beach (FL); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) with 4% match

Paid time off

Tuition reimbursement

Free car washes

Job summary

El Car Wash in Pompano Beach, FL seeks a Customer Experience Advisor to greet guests, promote the Unlimited Membership, and drive loyalty through friendly, energetic service.

You'll handle customer concerns professionally, log feedback, and keep the site welcoming and clean while working evenings, weekends, and holidays. Prior retail or hospitality experience is a plus; bilingual English/Spanish is highly valued.

Qualifications

• Reliable attendance and professional image show up on time and polished.
• Charismatic, high-energy presence thrives in customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven; you know your numbers and hit them.
• Bilingual English/Spanish is a strong plus for South Florida markets.

Responsibilities

• Set the tone from the start by welcoming customers with confidence and energy.
• Educate customers on the Unlimited Membership and convert interest into loyalty.
• Turn service into sales by reading customers and closing opportunities without pressure.
• Resolve concerns quickly and professionally, leaving guests impressed.
• Maintain a clean, safe, and welcoming site environment visible to customers.
• Log customer feedback in Micrologic and communicate insights to the team.

Skills

Reliable attendance

Extroverted presence

Rapport building

Goal-oriented

Empathy

Handling complaints

Bilingual EN/ES

Tools

POS systems

Job description

El Car Wash in Pompano Beach, FL seeks a Customer Experience Advisor to greet guests, promote the Unlimited Membership, and drive loyalty through friendly, energetic service.

You'll handle customer concerns professionally, log feedback, and keep the site welcoming and clean while working evenings, weekends, and holidays. Prior retail or hospitality experience is a plus; bilingual English/Spanish is highly valued.