Customer Experience & Membership Advisor

El Car Wash; Maryland; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Tuition reimbursement

Parental leave

Pet insurance

Job summary

El Car Wash in Abingdon, MD is seeking a Customer Experience Advisor to greet customers with energy and confidence, educate on Unlimited Memberships, and convert interactions into loyalty. You will resolve concerns promptly, maintain a welcoming site, and log feedback to help the team continuously improve.

You’ll work full-time outdoors, including evenings, weekends, and holidays, bringing a friendly, sales-driven approach to a fast-paced, customer-focused environment.

Qualifications

• Reliable attendance and professional image — you show up on time, polished, and ready.
• Charismatic, high-energy presence — extroverted, engages customers in the moment.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven — you know your numbers and you care about hitting them.
• Strong empathy paired with sales drive — you read the customer and adjust accordingly.

Responsibilities

• Set the tone from the start and welcome every customer with confidence, energy, and a genuine smile.
• Drive membership growth by educating customers on the Unlimited Membership program and converting interest into loyalty.
• Turn service interactions into sales while maintaining trust and avoiding pushiness.
• Handle concerns quickly and professionally, resolving issues to leave customers impressed.
• Keep the site clean, safe, and welcoming, with standards reflected in customer areas.
• Capture customer feedback in Micrologic and communicate insights to the team.

Skills

Reliable attendance

Engaging presence

Rapport building

Goal-oriented

Empathy with sales

Conflict resolution

POS system experience

Evenings/weekends/holidays

Tools

POS systems

Site technology

Job description

El Car Wash in Abingdon, MD is seeking a Customer Experience Advisor to greet customers with energy and confidence, educate on Unlimited Memberships, and convert interactions into loyalty. You will resolve concerns promptly, maintain a welcoming site, and log feedback to help the team continuously improve.

You’ll work full-time outdoors, including evenings, weekends, and holidays, bringing a friendly, sales-driven approach to a fast-paced, customer-focused environment.