Customer Experience Manager — Retail Front-End

Five Below; Santa Ana (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

Five Below in Santa Ana is seeking a store leadership candidate with a strong background in customer service and team development. You will lead front-end operations, train crew members, and drive store performance to meet service goals.

The role requires managing daily routines, scheduling, and maintaining store standards while ensuring a positive guest experience in a fast-paced environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Perform store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma

College experience preferred

Job description

Five Below in Santa Ana is seeking a store leadership candidate with a strong background in customer service and team development. You will lead front-end operations, train crew members, and drive store performance to meet service goals.

The role requires managing daily routines, scheduling, and maintaining store standards while ensuring a positive guest experience in a fast-paced environment.