Customer Experience Leader - Retail Front End

Five Below; Casper (WY); On-site; USD 21,000 - 26,000; Full time

Job summary

Five Below is seeking a qualified manager to lead a store team, drive customer service excellence, and ensure top-line results in a fast-paced retail environment. You will recruit, coach, and supervise crew members while maintaining brand standards and front-end operations.

Join a culture that values energy, creativity, and a can-do attitude, with opportunities to advance and develop through hands-on leadership and real responsibility at our Casper store.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Leadership

Communication

Multitasking

Creativity

Under pressure

Education

High School Diploma or GED

College experience preferred

Job description

Five Below is seeking a qualified manager to lead a store team, drive customer service excellence, and ensure top-line results in a fast-paced retail environment. You will recruit, coach, and supervise crew members while maintaining brand standards and front-end operations.

Join a culture that values energy, creativity, and a can-do attitude, with opportunities to advance and develop through hands-on leadership and real responsibility at our Casper store.