Customer Care Manager in Training

Pulte Home Company, LLC; Greenville (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

PulteGroup in the United States is seeking a Customer Care Manager to lead warranty-related activities, conduct on-site inspections, and coordinate with homeowners and vendors to ensure timely service completion.

You will complete orientation, gain knowledge of construction standards, and work toward CCM Certification while maintaining professional, customer-facing interactions. We emphasize safety, quality, and customer satisfaction in a collaborative environment.

Qualifications

• Requires university degree or equivalent experience and 0-2 years of prior relevant experience.
• Excellent verbal and written communication skills are required.
• Basic computer literacy is required.
• Ability to read blueprints is preferred.
• General knowledge of building codes is preferred.

Responsibilities

• Complete division and/or Customer Care orientation, onboarding and training programs.
• Assist in warranty inspections and service requests; monitor progression and finalize line items.
• Coordinate on-site warranty inspections and communicate with homeowners and vendors.
• Develop understanding of construction standards and CCM Certification requirements.
• Provide professional, customer-facing support and follow-up to ensure satisfaction.

Skills

Verbal communication

Written communication

Basic computer literacy

Blueprint reading

Building codes knowledge

Education

University degree or equivalent experience

Job description

PulteGroup in the United States is seeking a Customer Care Manager to lead warranty-related activities, conduct on-site inspections, and coordinate with homeowners and vendors to ensure timely service completion.

You will complete orientation, gain knowledge of construction standards, and work toward CCM Certification while maintaining professional, customer-facing interactions. We emphasize safety, quality, and customer satisfaction in a collaborative environment.