Customer Care Manager: Home Warranty & On-Site Support

PulteGroup; Hilton Head Island (SC); On-site; USD 52,000 - 75,000; Full time

Job summary

PulteHomes is seeking a Customer Care Manager in the United States to support warranty services and ensure build quality before delivery. You will participate in orientation and CCM training, interact with the project team, and work on warranty inspections and service requests.

The role emphasizes customer satisfaction, reading blueprints, and knowledge of building codes, with professional dress standards and opportunities for certification and growth.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer literacy.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Responsibilities

• Complete orientation, onboarding, and CCM training (construction knowledge, job-site rules, safety, warranty).
• Interact regularly with CFT/manager until CCM Certification is complete.
• Develop literacy in construction warranty, root cause analysis, materials, and Pulte Construction Standards.
• Responsible for build quality confirmation of the home before delivery to the customer.
• Assist other Customer Care Managers and supervisor: monitor warranty repairs and service progress.
• Coordinate on-site warranty inspections and generate work orders; follow up with homeowners and vendors.
• Develop proficiency handling diverse customer types and escalated issues.
• Drive repeat business by improving loyalty through feedback and surveys.
• Develop independence through on-the-job training and experience.
• Complete the CCM Certification before operating independently.
• Professional, customer-facing role with division dress code.
• Perform other duties as assigned.

Skills

Excellent verbal and written

Basic computer literacy

Customer satisfaction

Read blueprints

Building codes knowledge

Education

University degree or equivalent experience

Job description

PulteHomes is seeking a Customer Care Manager in the United States to support warranty services and ensure build quality before delivery. You will participate in orientation and CCM training, interact with the project team, and work on warranty inspections and service requests.

The role emphasizes customer satisfaction, reading blueprints, and knowledge of building codes, with professional dress standards and opportunities for certification and growth.