Onsite Customer Care Manager - Homebuilding

Innovative Construction Group; Wilmington (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

PulteGroup is seeking an Assistant Customer Care Manager in Wilmington, NC to support onboarding and certification, coordinate warranty inspections, and ensure build quality before customer handover. The role emphasizes clear communication, problem solving, and collaborative teamwork with construction and care teams.

The position requires a university degree or equivalent experience and offers opportunities to develop expertise in warranty processes, readings of blueprints, and understanding

Qualifications

• Excellent verbal and written communication skills.
• Basic computer literacy.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Responsibilities

• Complete Division and/or Customer Care orientation, onboarding, and training programs.
• Interact at regular intervals with CFT and/or manager until completion of the CCM Certification.
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards.
• Responsible for the build quality confirmation of the home before delivery to the customer.
• Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: monitor warranty repairs, validate service request progression, coordinate and conduct on-site warranty inspections, submit line items and generate work orders in the service system, follow up with homeowners and vendors relating to open service requests.
• Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience.
• Gain confidence in working through common service-related items and gain exposure to escalated issues.
• Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.

Skills

Verbal & written communication

Basic computer literacy

Customer satisfaction

Blueprint reading

Building codes knowledge

Education

University degree or equivalent experience

Job description

PulteGroup is seeking an Assistant Customer Care Manager in Wilmington, NC to support onboarding and certification, coordinate warranty inspections, and ensure build quality before customer handover. The role emphasizes clear communication, problem solving, and collaborative teamwork with construction and care teams.

The position requires a university degree or equivalent experience and offers opportunities to develop expertise in warranty processes, readings of blueprints, and understanding