Customer Experience Manager - Front End & Service

Five Below; Jacksonville (AR); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a store-level leader to oversee operations in Jacksonville, AR. The role emphasizes welcoming guests, coaching crew on the BEST customer service experience, and driving the store toward customer-service score goals set by the District Manager.

You will lead front-end operations, ensure merchandising standards for candy, soda and snacks, and supervise opening/closing procedures, cleanliness, and recovery to keep the store ready for customers.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
• Frequently ascend/descend ladders in order to retrieve and put away stock.
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
• Must be able to work a flexible schedule to meet the needs of the business, including day, evening, weekends and may include overnight shifts and travel.
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for 80% of the time.
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable laws.

Skills

Management experience

Customer service

Verbal communication

Written communication

Multi-tasking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store-level leader to oversee operations in Jacksonville, AR. The role emphasizes welcoming guests, coaching crew on the BEST customer service experience, and driving the store toward customer-service score goals set by the District Manager.

You will lead front-end operations, ensure merchandising standards for candy, soda and snacks, and supervise opening/closing procedures, cleanliness, and recovery to keep the store ready for customers.