Customer Experience Manager - Front-End & Team Leader

Five Below, Inc.; Covington (LA); On-site; USD 17,047 - 24,280; Full time

Job summary

Five Below, Inc. in Covington, LA is seeking a Customer Service Manager to lead a fast-paced store team. You will ensure top-notch customer service, oversee front-end operations, and drive store performance with the district.

You will train crew members to deliver quick, friendly checkout and maintain high standards all day. The role requires leadership experience, excellent communication, and the ability to multi-task in a dynamic retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead the store to achieve customer service score goals set by the District Manager.
• Train and supervise crew members on the BEST customer service experience and checkout procedures.
• Open and close the store, ensure cleanliness and readiness for customers.
• Recruit, coach, and develop crew members with the store manager.
• Coordinate front end operations and merchandising to meet brand standards.
• Perform store maintenance and basic housekeeping tasks as required.

Skills

Communication skills

Multi-tasking

Creativity

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below, Inc. in Covington, LA is seeking a Customer Service Manager to lead a fast-paced store team. You will ensure top-notch customer service, oversee front-end operations, and drive store performance with the district.

You will train crew members to deliver quick, friendly checkout and maintain high standards all day. The role requires leadership experience, excellent communication, and the ability to multi-task in a dynamic retail environment.