Customer Experience Manager - Flexible Schedule & 401(k)

Ocean State Job Lot; Stratford (CT); On-site; USD 49,000 - 65,000; Full time

Benefits offered by this job

401k Savings Program

Flexible work schedules

Discount programs

Well-Being Programs

Paid time off

Insurance benefits

Disability insurance

Retirement benefits

Ongoing training and career prep

Job summary

ShopRite of Stratford in Stratford, CT is seeking a Customer Service Manager to lead the front-end and store operations, driving sales, guest satisfaction and Associate engagement while upholding safety and company standards.

Reporting to the Store Manager, the role emphasizes building a culture of continuous improvement, supervising all Front End functions, and delivering exceptional customer experiences in a fast-paced retail environment.

Qualifications

• Ability to read, write, and understand English.
• Ability to perform basic math and data interpretation.
• Ability to stand/walk for the duration of a shift.
• Strong customer service orientation and problem solving.
• Leadership experience in a retail environment is preferred.

Responsibilities

• Direct and supervise all store functions with a focus on Customer Experience and Associate engagement.
• Lead Front End, Bookkeeping, Courtesy, Scanning, and related operations to ensure efficiency.
• Coach and mentor Associates; onboard new hires and provide ongoing feedback.
• Maintain safety, presentation, and efficiency standards; manage schedules and staffing.

Skills

Decision making

English literacy

Basic math

Stamina/standing

Basic computer skills

Communication with customers

Leadership

Job description

ShopRite of Stratford in Stratford, CT is seeking a Customer Service Manager to lead the front-end and store operations, driving sales, guest satisfaction and Associate engagement while upholding safety and company standards.

Reporting to the Store Manager, the role emphasizes building a culture of continuous improvement, supervising all Front End functions, and delivering exceptional customer experiences in a fast-paced retail environment.