Store Operations & Customer Service Lead

Stop & Shop; Stratford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Associate discounts

Career growth opportunities

Professional development

Job summary

Stop & Shop in Stratford, CT is seeking a highly motivated Customer Service Manager to lead the front-end, online pick-up and cash office teams. You will drive service excellence, control costs, and ensure regulatory compliance while building a diverse, high-performing department.

Ideal candidates bring 1–3 years supervisory experience in retail, a Bachelor's in business-related field, and a track record of boosting customer satisfaction and operational efficiency. Weekend hours may be required.

Qualifications

• Supervisory or leadership experience in retail grocery.
• Strong communication and cross-functional collaboration skills.
• Proven ability to manage priorities and drive results.

Responsibilities

• Oversee daily operations of Customer Service departments (Front End, Online Pick-up, Cash Office).
• Ensure targets for sales and profit are met or exceeded.
• Recruit, hire and orient staff while maintaining talent within the department.
• Train and develop team, monitor performance, and foster diversity and inclusion.
• Manage labor relations, resolve employee issues, and ensure compliance.
• Drive customer service excellence and implement process improvements.
• Monitor budgets, expenses and financial targets to achieve profitability.
• Coordinate community engagement and support local initiatives.

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Online order systems

Job description

Stop & Shop in Stratford, CT is seeking a highly motivated Customer Service Manager to lead the front-end, online pick-up and cash office teams. You will drive service excellence, control costs, and ensure regulatory compliance while building a diverse, high-performing department.

Ideal candidates bring 1–3 years supervisory experience in retail, a Bachelor's in business-related field, and a track record of boosting customer satisfaction and operational efficiency. Weekend hours may be required.