Store Experience Leader — Flexible Hours

Cadient, LLC; Enfield (CT); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

401k savings program

Flexible work schedules

Discount programs

Medical, Dental, Vision insurance

Paid time off

Job summary

ShopRite of Brookside Plaza in Enfield, CT is seeking a Customer Service Manager to lead store operations, coach associates, and drive customer experience. The role emphasizes safety, friendliness, presentation, and efficiency across front-end, bookkeeping, and merchandising functions.

The successful candidate will guide team development, oversee daily activities, and ensure policy compliance while delivering exceptional service.

Qualifications

• Must demonstrate strong leadership and customer service excellence.
• Ability to read, write, speak, analyze, interpret and understand English.
• Ability to supervise and develop Associates in a store environment.
• Comfort with basic computer functions and data-driven decisions.

Responsibilities

• Direct and supervise all store functions and activities with the General Store Manager.
• Drive a culture of continuous improvement to enhance customer experience and morale.
• Lead a front-end, bookkeeping, and merchandising teams; enforce safety and policy compliance.

Skills

Leadership

Communication

English proficiency

Decision making

Team management

Job description

ShopRite of Brookside Plaza in Enfield, CT is seeking a Customer Service Manager to lead store operations, coach associates, and drive customer experience. The role emphasizes safety, friendliness, presentation, and efficiency across front-end, bookkeeping, and merchandising functions.

The successful candidate will guide team development, oversee daily activities, and ensure policy compliance while delivering exceptional service.