Customer Experience Manager (Flexible Schedule)

fivebelow; Linden (NJ); On-site; USD 22,000 - 31,000; Part time

Job summary

Five Below in Linden, NJ is hiring for an hourly Store Leader responsible for guiding crew to deliver fast, friendly service and for managing front-end operations to meet brand standards. The role supports store readiness, guest experience, and daily cash handling in a dynamic, energetic environment.

The successful candidate will recruit and coach team members, uphold company standards, and perform manager-on-duty duties when needed. Flexible hours and a strong retail background are preferred.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures crew members provide WOW customer service and trains on the BEST service experience.
• Leads assigned store to meet customer service score goals from the District Manager.
• Oversees front end operations and merchandising to brand standards; ensures equipment works and staff are trained.
• Handles opening/closing procedures and keeps store clean and ready for customers.
• Performs store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise crew.
• Reviews corporate communications and responds as needed.
• Collaborates with the leadership team on merchandising and store recovery.
• Performs routine store maintenance and stock room upkeep.
• Additional responsibilities as determined by the Store Manager.

Skills

Excellent communication

Multi-tasking

Creative thinking

Maintain composure under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below in Linden, NJ is hiring for an hourly Store Leader responsible for guiding crew to deliver fast, friendly service and for managing front-end operations to meet brand standards. The role supports store readiness, guest experience, and daily cash handling in a dynamic, energetic environment.

The successful candidate will recruit and coach team members, uphold company standards, and perform manager-on-duty duties when needed. Flexible hours and a strong retail background are preferred.