Customer Experience & Store Ops Lead

fivebelow; Marlton (NJ); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below in Marlton, NJ is seeking a store leadership role to ensure exceptional customer service, supervise crew, and manage daily store operations. The position is hourly, with responsibilities including opening/closing, training, and merchandising collaboration.

The role requires at least a high school diploma, 1 year of management experience, and strong communication skills. Flexibility for day/evening/weekend shifts is needed in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers with personal contact and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates to ensure high-quality service.
• Assists with receiving, unpacking, and stocking of new stock for quick floor placement.
• Acts as Manager on Duty, overseeing store operations, staff, and urgent issues.
• Manages opening/closing procedures including cash, doors, and alarms.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives store sales and controls expenses through merchandising and staff performance.
• Partners with store leadership on merchandising procedures and World Recovery.
• Performs store maintenance such as cleaning and organizing stock room.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Marlton, NJ is seeking a store leadership role to ensure exceptional customer service, supervise crew, and manage daily store operations. The position is hourly, with responsibilities including opening/closing, training, and merchandising collaboration.

The role requires at least a high school diploma, 1 year of management experience, and strong communication skills. Flexibility for day/evening/weekend shifts is needed in a fast-paced environment.