Customer Experience Manager - Flexible Schedule

Five Below; Des Plaines (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

Five Below is hiring for an hourly Store Leadership role in Des Plaines, IL. You will lead crew, manage front-end operations, and ensure excellent service at checkout. The position requires managing schedules, coaching staff, and maintaining brand standards.

The role entails opening/closing duties, store maintenance, and collaboration with the leadership team to meet store goals. Strong communication and adaptability are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and train crew on the BEST customer service experience for fast, friendly checkout.
• Lead store to achieve and maintain customer service score goals set by the District Manager.
• Oversee front end operations and merchandising to meet brand standards; ensure equipment works and crews are trained.
• Manage opening/closing procedures and keep store clean and ready for customers.
• Cover store manager duties in absence of the manager.
• Partner with store manager to recruit, train, coach, and supervise crew members.
• Review corporate communications and respond accordingly.
• Collaborate with leadership on merchandising procedures and World Recovery.
• Perform store maintenance including trash, cleaning, and stock room upkeep.
• Note: additional responsibilities may be assigned by Store Manager.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creativity

Pressure management

Education

High School diploma or equivalent

College experience preferred

Tools

Cash register operations

Job description

Five Below is hiring for an hourly Store Leadership role in Des Plaines, IL. You will lead crew, manage front-end operations, and ensure excellent service at checkout. The position requires managing schedules, coaching staff, and maintaining brand standards.

The role entails opening/closing duties, store maintenance, and collaboration with the leadership team to meet store goals. Strong communication and adaptability are essential.