Customer Experience Leader - Flexible Retail Schedule

Five Below; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Five Below is seeking a Customer Experience Manager at Kennedy Plaza in Chicago to lead crew in delivering an exceptional guest experience. You’ll train staff on the B.E.S.T. service standard, drive customer satisfaction scores, and oversee front-end operations, merchandising, and store readiness.

You will open/close, manage schedules, recruit and coach crew, and partner with the store manager on leadership duties. This hourly role requires flexibility and a strong focus on guest service.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Job description

Five Below is seeking a Customer Experience Manager at Kennedy Plaza in Chicago to lead crew in delivering an exceptional guest experience. You’ll train staff on the B.E.S.T. service standard, drive customer satisfaction scores, and oversee front-end operations, merchandising, and store readiness.

You will open/close, manage schedules, recruit and coach crew, and partner with the store manager on leadership duties. This hourly role requires flexibility and a strong focus on guest service.