Store Operations Lead & Customer Experience Champion

Five Below; Chicago (IL); On-site; USD 21,000 - 29,000; Part time

Job summary

Five Below in Chicago, IL, is seeking an on-site hourly supervisor with a background in retail leadership to help wow customers and drive store performance.

You will oversee daily operations, train and support associates, and manage opening/closing duties while maintaining a fast, friendly checkout experience. A flexible schedule and strong communication are essential to success in this role.

Qualifications

• Minimum 1 year of management experience.
• Strong verbal and written communication skills.
• Ability to multi-task and work a flexible schedule.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly checkout experiences.
• Oversees daily store activities and staff performance to deliver excellent service.
• Assists with receiving, stocking, and organizing new merchandise for quick floor placement.
• Acts as Manager on Duty when needed, handling store operations and guest concerns.
• Opens or closes the store, secures cash, and ensures smooth daily operations.

Skills

Management experience

Customer service

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Five Below in Chicago, IL, is seeking an on-site hourly supervisor with a background in retail leadership to help wow customers and drive store performance.

You will oversee daily operations, train and support associates, and manage opening/closing duties while maintaining a fast, friendly checkout experience. A flexible schedule and strong communication are essential to success in this role.