Client Experience Advocate - Elevate Banking Loyalty

PNC Financial Services Group, Inc.; United States; On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Retail Banking group, based in Thornton, CO.

The role focuses on delivering a differentiated customer experience, guiding customers through financial options and leveraging technology to enhance banking interactions at multiple branches in the region. The position emphasizes educating customers, identifying opportunities, and contributing to loyalty through a proactive sales mindset and strong service standards.

Qualifications

• Roles at this level typically do not require a university / college degree. Typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives available for their financial interactions and leverages technology, tools and resources.
• Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.
• Supports proactive sales conversations through a defined sales process including service to sales, teller interactions and lobby engagement.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Retail Banking group, based in Thornton, CO.

The role focuses on delivering a differentiated customer experience, guiding customers through financial options and leveraging technology to enhance banking interactions at multiple branches in the region. The position emphasizes educating customers, identifying opportunities, and contributing to loyalty through a proactive sales mindset and strong service standards.