Customer Experience & Loyalty Advocate

PNC Financial Services Group, Inc.; Bridgeton (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with match

Paid holidays

Job summary

PNC in Bridgeton, MO is seeking an in-office Client Experience Associate within Retail Banking. You will deliver a personalized customer experience, educate customers on options, and identify opportunities while supporting multiple branches in the region.

As part of the team, you will work to strengthen customer loyalty, process interactions, and refer opportunities to branch staff, helping customers manage their financial needs using available technology and tools.

Qualifications

• Customer experience and banking product knowledge required.
• Ability to learn policies, compliance and fraud awareness.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver a unique customer experience to boost financial wellbeing.
• Process a variety of customer interactions.
• Educate customers on alternatives for financial interactions.
• Identify banking opportunities and refer as appropriate.
• Engage with customers to position PNC products.

Skills

Customer Service

Banking Knowledge

Client Loyalty

Digital Awareness

Effective Communications

Problem Solving

Identifying Opportunities

Proactive Sales

Education

No Degree

Job description

PNC in Bridgeton, MO is seeking an in-office Client Experience Associate within Retail Banking. You will deliver a personalized customer experience, educate customers on options, and identify opportunities while supporting multiple branches in the region.

As part of the team, you will work to strengthen customer loyalty, process interactions, and refer opportunities to branch staff, helping customers manage their financial needs using available technology and tools.