Customer Experience Banker - Branch & Loyalty

PNC; Saint Peters (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Educational assistance

Job summary

PNC is hiring a Client Experience Associate in the Saint Peters, MO area to support multiple branches in the region. Based in Cottleville, this in-office role emphasizes delivering an exceptional customer experience and helping customers manage their finances through informed, tech-enabled options.

The position focuses on building loyalty, expanding wallet share, and guiding customers through available banking solutions with a strong emphasis on service and compliance.

Qualifications

• No university degree required; related experience or product knowledge may be considered.
• Typically less than 1 year of related experience.
• Familiarity with banking products and risk awareness.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty while handling customer interactions.
• Identifies opportunities through conversations and refers to branch staff.
• Educates customers on using technology and resources for transactions.
• Applies product and procedural knowledge to solve customer issues.
• Ensures branch operations and maintenance transactions are accurate and efficient.
• Supports proactive sales through a defined process to grow loyalty.

Skills

Customer service

Communication

Sales referrals

Banking products

Education

No Degree

Job description

PNC is hiring a Client Experience Associate in the Saint Peters, MO area to support multiple branches in the region. Based in Cottleville, this in-office role emphasizes delivering an exceptional customer experience and helping customers manage their finances through informed, tech-enabled options.

The position focuses on building loyalty, expanding wallet share, and guiding customers through available banking solutions with a strong emphasis on service and compliance.