Customer Experience Leader: WOW Service & Front-End Ops

Five Below Inc; Houston (TX); Sur place; USD 21 000 - 29 000; Temps partiel

Résumé du poste

Five Below Inc. in Houston, TX is seeking an energetic Store Leader to help us wow customers and drive store performance. You will train and supervise crew, manage front-end operations, and partner with the store manager to meet service score goals.

The role requires a High School diploma, at least 2 years of management experience, and the ability to multi-task in a fast-paced environment. Flexible scheduling and weekend shifts are expected.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilités

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Connaissances

Leadership

Communication

Multi-tasking

Creative thinking

Composure under pressure

Formation

High School Diploma or equivalent

College experience preferred

Description du poste

Five Below Inc. in Houston, TX is seeking an energetic Store Leader to help us wow customers and drive store performance. You will train and supervise crew, manage front-end operations, and partner with the store manager to meet service score goals.

The role requires a High School diploma, at least 2 years of management experience, and the ability to multi-task in a fast-paced environment. Flexible scheduling and weekend shifts are expected.