Customer Experience Leader: Train, Coach & Front-End Excellence

Five Below; Philadelphia (Philadelphia County); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking a driven Store Manager to lead a high-energy team in delivering WOW customer experiences at our Philadelphia-area location. You will recruit, train, and supervise crew, partner with the store manager to meet service scores, and oversee front-end operations and merchandising to meet brand standards.

Responsibilities include opening/closing the store, ensuring equipment works, maintaining cleanliness, and stepping in as acting store manager when needed.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Education

High School Graduate or equivalent

Job description

Five Below is seeking a driven Store Manager to lead a high-energy team in delivering WOW customer experiences at our Philadelphia-area location. You will recruit, train, and supervise crew, partner with the store manager to meet service scores, and oversee front-end operations and merchandising to meet brand standards.

Responsibilities include opening/closing the store, ensuring equipment works, maintaining cleanliness, and stepping in as acting store manager when needed.