Customer Experience Lead: WOW Service & Front-End Ops

Five Below; Bear (DE); On-site; USD 23,000 - 33,000; Full time

Job summary

Five Below in Bear, Delaware is seeking a Store Manager to lead a high-energy retail team and deliver the Five Below experience to guests. You will drive guest service, front-end operations, and daily store results while coaching crew members to excellence.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced environment. You will partner with the store manager to recruit, train, and supervise staff and maintain brand

Qualifications

• High School Graduate or equivalent.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensure all crew members wow the customer through personal contact and service.
• Train crew on the BEST customer service experience for fast, friendly check out.
• Lead assigned store to achieve customer service score goals.
• Oversee front-end operations and merchandising to brand standards.
• Ensure equipment is in working order and staff are trained for services.
• Perform opening/closing, maintain cleanliness, and keep the store ready for customers.

Skills

Leadership

Customer service

Communication

Team motivation

Multi-tasking

Education

High School Diploma or GED

Job description

Five Below in Bear, Delaware is seeking a Store Manager to lead a high-energy retail team and deliver the Five Below experience to guests. You will drive guest service, front-end operations, and daily store results while coaching crew members to excellence.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced environment. You will partner with the store manager to recruit, train, and supervise staff and maintain brand