Customer Experience Lead - WOW Service & Team Growth

Five Below; Pennsylvania; Hybrid; USD 17,000 - 24,000; Part time

Job summary

Five Below, headquartered in Philadelphia, PA, is a fast-growing retailer offering trend-right, value-priced items. This hourly leadership role helps us wow customers by delivering fast, friendly service and by training crew members to uphold the One Five Below experience.

As a store captain in Pennsylvania, you’ll lead front-end operations, open/close procedures, and recruit, coach, and supervise crew while keeping the store clean and stocked.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.
• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Excellent verbal and written komunik?

Multi-tasking

Creative thinking

Maintains composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Minimum 2 years of management experience

Job description

Five Below, headquartered in Philadelphia, PA, is a fast-growing retailer offering trend-right, value-priced items. This hourly leadership role helps us wow customers by delivering fast, friendly service and by training crew members to uphold the One Five Below experience.

As a store captain in Pennsylvania, you’ll lead front-end operations, open/close procedures, and recruit, coach, and supervise crew while keeping the store clean and stocked.