Customer Experience Leader — Front-End & Service

Five Below; Baytown (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking an experienced store crew supervisor in the United States. The role focuses on leading front-end operations, delivering a WOW customer experience, and maintaining brand standards across merchandising and store upkeep.

You will train and supervise crew, work with the store manager to drive performance, and handle opening/closing duties while ensuring safety and compliance with procedures.

Qualifications

• High School diploma or equivalent.
• College experience preferred.

Responsibilities

• Wowing the Customer through personal contact with customers.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Lead store to achieve and maintain customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment works and that associates are trained where applicable.
• Open/close procedures, keep store clean, recover, and ready for customers at all times.
• Perform store manager duties in the absence of the store manager.
• Recruit, train, coach, develop, and supervise crew members with the store manager.
• Review corporate communications and respond accordingly.
• Partner with leadership on merchandising procedures and World Recovery.
• Maintain stock room and perform general store maintenance.

Skills

Management experience

Customer service

Education

High School diploma

College experience preferred

Job description

Five Below is seeking an experienced store crew supervisor in the United States. The role focuses on leading front-end operations, delivering a WOW customer experience, and maintaining brand standards across merchandising and store upkeep.

You will train and supervise crew, work with the store manager to drive performance, and handle opening/closing duties while ensuring safety and compliance with procedures.