Customer Experience Manager - Store Leadership

Cadient, LLC; Belmar (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vision Insurance

Dental Insurance

Life Insurance

Legal Plan

Paid Time Off

Pension/401k

Job summary

ShopRite of Route 35 & 18th Ave in Belmar, NJ is seeking a Customer Service Manager to lead store operations, supervise the team, and drive customer experience. Exempt role reporting to the Store Manager, overseeing Front End, Bookkeeping, Courtesy, Scanning, and ShopRite From Home as applicable.

You will coach, mentor, and train Associates, ensure safety and policy compliance, monitor performance, and implement improvements to boost sales, profit, and associate engagement while delivering

Qualifications

• Performance of the essential functions of this position requires the Manager to possess the minimum qualifications listed and to perform these functions in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency). These essential functions include, but are not limited to, the following:
• Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:
• Ability to make decisions to improve business results based on data available
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to perform basic computer functions.
• Ability to bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to work in varying temperatures.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to climb a ladder to retrieve items from overhead racking and storage areas.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• Ability to engage and lead Associates to achieve store goals.

Job description

ShopRite of Route 35 & 18th Ave in Belmar, NJ is seeking a Customer Service Manager to lead store operations, supervise the team, and drive customer experience. Exempt role reporting to the Store Manager, overseeing Front End, Bookkeeping, Courtesy, Scanning, and ShopRite From Home as applicable.

You will coach, mentor, and train Associates, ensure safety and policy compliance, monitor performance, and implement improvements to boost sales, profit, and associate engagement while delivering