Customer Experience Leader - Store Growth

Five Below; Washington (Washington County); On-site; USD 22,000 - 34,000; Part time

Job summary

Five Below is seeking a store leadership professional in the United States to drive customer-focused service and frontline operations. You will lead opening/closing, merchandising, and staffing while achieving service score goals and maintaining a welcoming store.

The role requires coaching crews, managing pressure, and coordinating with the District Manager to uphold brand standards and efficient store performance.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the Customer through personal contact with customers; train the crew on the BEST customer service experience.
• Lead store to achieve and maintain customer service score goals provided by the District Manager.
• Lead front end operations and merchandising to meet brand standards; ensure equipment working and staff trained.
• Open and close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in their absence.
• Recruit, train, coach, develop and supervise all crew members.
• Review corporate communications and react accordingly.
• Partner with leadership on merchandising procedures and World Recovery.
• Perform store maintenance and housekeeping.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Pressure management

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership professional in the United States to drive customer-focused service and frontline operations. You will lead opening/closing, merchandising, and staffing while achieving service score goals and maintaining a welcoming store.

The role requires coaching crews, managing pressure, and coordinating with the District Manager to uphold brand standards and efficient store performance.