Customer Experience Leader — Retail Front-End & Service

Five Below; Avon (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below in Avon, OH is seeking a leadership-focused crew supervisor to drive customer service excellence and daily store operations. You will lead front-end teams, manage training, and ensure checkout experiences are fast and friendly.

The role requires high school education (college preferred) and at least 2 years of management experience, with flexibility to work day/evening weekends. Join a dynamic team in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.

Responsibilities

• Lead front-end operations and customer service to meet brand standards.
• Train, coach, and supervise crew members.
• Open and close procedures; maintain store cleanliness.
• Perform store manager duties in the absence of the store manager.
• Recruit, develop, and supervise store crew effectively.
• Ensure front-end merchandising aligns with brand standards.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Avon, OH is seeking a leadership-focused crew supervisor to drive customer service excellence and daily store operations. You will lead front-end teams, manage training, and ensure checkout experiences are fast and friendly.

The role requires high school education (college preferred) and at least 2 years of management experience, with flexibility to work day/evening weekends. Join a dynamic team in a fast-paced retail environment.