Customer Experience Leader — Front-End & Coaching

Five Below; Avon (IN); On-site; USD 18,000 - 23,000; Part time

Job summary

Five Below is seeking a Store Manager to lead a busy Avon, IN location. You will oversee front-end operations, merchandising, and customer service excellence while training crew members to deliver a fast, friendly checkout experience.

You will assume store-manager duties in the absence of the manager and work with the leadership team to achieve service and operational goals. The role requires a high school diploma or equivalent, with at least two years of management experience.

Qualifications

• 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Maintain composure under pressure.

Responsibilities

• Wows customers through personal contact with guests and leads store to meet customer service goals.
• Trains crew on the BEST customer service experience for fast, friendly checkout.
• Leads front-end operations and merchandising to brand standards.
• Ensures front-end equipment is functioning and staff trained on applicable services.
• Oversees opening/closing, store cleanliness, recovery, and readiness for customers.
• Performs store manager duties in the manager's absence and recruits/coaches crew members.
• Collaborates with store leadership on merchandising and recovery efforts.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Stays calm under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager to lead a busy Avon, IN location. You will oversee front-end operations, merchandising, and customer service excellence while training crew members to deliver a fast, friendly checkout experience.

You will assume store-manager duties in the absence of the manager and work with the leadership team to achieve service and operational goals. The role requires a high school diploma or equivalent, with at least two years of management experience.