Part-Time Retail Sales Manager - Customer Experience

Michaels; Baytown (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels is seeking a Sales Manager in Baytown, TX, to lead a high-performing selling culture and ensure top customer experience across front-end and service operations. You'll coach the team to meet KPIs, manage day-to-day execution, and support omnichannel efforts including BOPIS, Same Day Delivery, and loyalty programs.

The role requires 3+ years of retail leadership, with responsibilities spanning store operations, customer service, and staff development in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs to ensure compliance and store standards.
• Ensure execution of company policies, holding the team accountable for store conditions and results.
• Coach and model Customer Experience and selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.

Job description

Michaels is seeking a Sales Manager in Baytown, TX, to lead a high-performing selling culture and ensure top customer experience across front-end and service operations. You'll coach the team to meet KPIs, manage day-to-day execution, and support omnichannel efforts including BOPIS, Same Day Delivery, and loyalty programs.

The role requires 3+ years of retail leadership, with responsibilities spanning store operations, customer service, and staff development in a fast-paced environment.