Customer Experience Leader – Luxury Retail (Flexible Schedule)

kate spade new york; Wrentham (MA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

kate spade new york is seeking a Supervisor to lead a high-energy, customer-first sales floor in our Massachusetts store. You will drive sales, coach the team, and ensure operational excellence while upholding the brand standards.

Responsibilities include KPI tracking, client development, omni-channel initiatives, and stockroom organization. You will partner with leadership on staffing, training, and performance feedback.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Support recruitment, onboarding, role modeling, and ongoing training.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Accurately process POS transactions and inventory functions to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Retail management

Customer service

Excel

PowerPoint

Outlook

Social media literacy

Omni-channel selling

Communication skills

English proficiency

Tools

Microsoft Excel

PowerPoint

Outlook

Clienteling systems

Job description

kate spade new york is seeking a Supervisor to lead a high-energy, customer-first sales floor in our Massachusetts store. You will drive sales, coach the team, and ensure operational excellence while upholding the brand standards.

Responsibilities include KPI tracking, client development, omni-channel initiatives, and stockroom organization. You will partner with leadership on staffing, training, and performance feedback.