Customer Experience Lead: Coaching & Growth

JCPenney; Naples (FL); On-site; USD 60,174,000 - 75,134,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) Matching

Job summary

JCPenney in Naples, FL is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout strategies.

You will model the Manager on Duty program, supervise cashier performance, manage staffing for peak times, and coordinate training with store leadership to ensure consistent service. The role emphasizes accountability and adherence to company standards.

Qualifications

• Strong customer service focus and leadership abilities.
• Experience coaching teams to deliver exceptional checkout experiences.
• Ability to schedule staff and manage POS operations during peak periods.

Responsibilities

• Direct customer service activities and drive sales growth.
• Coach and mentor cashier associates on checkout procedures.
• Shift resources to optimize checkout efficiency and reduce wait times.
• Coordinate new hire orientations and training with store leadership.
• Monitor performance standards and compliance with company programs.

Skills

Customer Service

Leadership

Coaching

Training

POS Systems

Tools

Point of Sale (POS)

Job description

JCPenney in Naples, FL is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout strategies.

You will model the Manager on Duty program, supervise cashier performance, manage staffing for peak times, and coordinate training with store leadership to ensure consistent service. The role emphasizes accountability and adherence to company standards.