Customer Experience Supervisor - Retail Leadership & Training

JCPenney; Duluth (MN); On-site; USD 26,863 - 33,585; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance

401(k) with company match

Paid vacation and holidays

Employee discount

Job summary

JCPenney in Duluth, Minnesota is seeking a Customer Experience Supervisor. This role is pivotal in driving profitable sales growth by leading and engaging associates, coaching on customer service, and enhancing the overall checkout experience.

As a Supervisor, you will ensure outstanding customer service and sales performance while managing training programs. We provide a competitive benefits package and discounts on merchandise for all associates.

Qualifications

• Demonstrated ability to lead and coach associates effectively.
• Experience in customer service and sales management.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Lead customer service activities and ensure high sales performance.
• Train and mentor cashier associates on checkout procedures.
• Manage staffing and scheduling to optimize customer experience.

Skills

Customer service

Leadership

Training and coaching

Critical thinking

Time management

Job description

JCPenney in Duluth, Minnesota is seeking a Customer Experience Supervisor. This role is pivotal in driving profitable sales growth by leading and engaging associates, coaching on customer service, and enhancing the overall checkout experience.

As a Supervisor, you will ensure outstanding customer service and sales performance while managing training programs. We provide a competitive benefits package and discounts on merchandise for all associates.