Customer Experience Lead — Service & Checkout Excellence

JCPenney; Davenport (FL); On-site; USD 28,929 - 36,162; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Associate discount on JCPenney merchandise

Paid vacation and holidays

Job summary

JCPenney in Davenport, Florida is looking for a Customer Experience Supervisor to drive profitable sales growth through effective leadership and customer engagement.

The role involves coaching associates, ensuring exceptional customer service, and monitoring key performance metrics. Eligible candidates will enjoy a competitive benefits package including medical, dental, and vision insurance, as well as a 401(k) plan with company match.

Pay range is $21.00/Hr to $26.25/Hr depending on experience.

Qualifications

• Proven ability to lead and engage associates in a retail environment.
• Excellent customer service skills to resolve issues effectively.
• Ability to train and coach cashier associates on procedures.

Responsibilities

• Drive profitable sales growth by engaging associates and enhancing customer service.
• Lead training initiatives and ensure compliance with checkout processes.
• Monitor performance and adjust resources during peak traffic periods.

Skills

Customer service

Coaching

Leadership

Critical thinking

Teamwork

Job description

JCPenney in Davenport, Florida is looking for a Customer Experience Supervisor to drive profitable sales growth through effective leadership and customer engagement.

The role involves coaching associates, ensuring exceptional customer service, and monitoring key performance metrics. Eligible candidates will enjoy a competitive benefits package including medical, dental, and vision insurance, as well as a 401(k) plan with company match.

Pay range is $21.00/Hr to $26.25/Hr depending on experience.