Customer Experience Lead — Store Operations

Five Below; California; On-site; USD 23,000 - 25,000; Full time

Job summary

Five Below is looking for a dynamic team member to supervise store operations and lead crew members in delivering excellent customer service. You will train staff, oversee daily activities, and ensure smooth opening/closing processes while maintaining merchandising standards and cost controls.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure
• Must be at least 18 years old
• Flexible schedule including day, evening, weekends, overnight shifts and travel as required
• Pay range is $17.78–$18.03 per hour

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer service

Leadership

Communication

Multi-tasking

Flexible schedule

Problem solving

Education

High school diploma

College experience

Job description

Five Below is looking for a dynamic team member to supervise store operations and lead crew members in delivering excellent customer service. You will train staff, oversee daily activities, and ensure smooth opening/closing processes while maintaining merchandising standards and cost controls.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.