Customer Experience Leader | Store Ops & Team Coach

Five Below Inc; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Five Below, a fast-growing discount retailer in the United States, is seeking a store leadership role to guide daily operations, train crew, and drive customer service excellence.

The position involves leading front-end operations, achieving service score goals, and ensuring the store meets brand standards. Candidates should have management experience, strong communication skills, and the ability to multi-task in a dynamic retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Communication

Multitasking

Creative thinking

Composure under pressure

Management experience

Education

High School Diploma

College experience preferred

Job description

Five Below, a fast-growing discount retailer in the United States, is seeking a store leadership role to guide daily operations, train crew, and drive customer service excellence.

The position involves leading front-end operations, achieving service score goals, and ensuring the store meets brand standards. Candidates should have management experience, strong communication skills, and the ability to multi-task in a dynamic retail environment.