Guest Experience Leader

Five Below Inc; Stamford (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

Five Below is seeking an experienced store leadership professional to oversee daily operations, train crew members, and ensure exceptional customer service. You will lead front-end operations, manage merchandising to brand standards, and collaborate with the store leadership team on ongoing initiatives.

The role requires a minimum of 2 years in management, strong communication skills, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Ensures crew wow the customer through personal contact.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly check out for guests.
• Leads the store to achieve and maintain customer service score goals set by the District Manager.
• Oversees front-end operations and merchandising to meet brand standards.
• Keeps front-end equipment in working order and trains associates accordingly.
• Manages opening/closing procedures, store cleanliness, recovery, and readiness for customers.
• Performs store manager duties in the manager’s absence.
• Partner with the store manager to recruit, train, coach, and supervise crew members.
• Review corporate communications and respond accordingly.
• Collaborate with store leadership on merchandising procedures and World Recovery.
• Maintain stock room and general store upkeep.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Composure under pressure

Verbal communication

Written communication

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced store leadership professional to oversee daily operations, train crew members, and ensure exceptional customer service. You will lead front-end operations, manage merchandising to brand standards, and collaborate with the store leadership team on ongoing initiatives.

The role requires a minimum of 2 years in management, strong communication skills, and the ability to multitask in a fast-paced retail environment.