Customer Experience Leader – Front-End & WOW Service

Five Below; Dothan (AL); On-site; USD 21,000 - 25,000; Full time

Job summary

Five Below in Dothan, AL is seeking an energetic leader to wow customers and drive store performance. You will train the crew, lead front-end operations, maintain brand standards for merchandising, and ensure a fast, friendly checkout experience.

This hourly role may perform store manager duties in the absence of the manager, recruit and coach teammates, and coordinate with the leadership team. You must be flexible to day/evening/weekend shifts, including overnight and occasional travel.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST service.
• Leads store to achieve customer service score goals.
• Leads front-end operations and merchandising to brand standards.
• Opens and closes store, maintains cleanliness and stock readiness.
• Performs store manager duties in the manager's absence.
• Recruits, trains, coaches, and supervises crew members.
• Reviews corporate communications and acts accordingly.
• Partners with leadership on merchandising and recovery.
• Maintains stock room and performs general store upkeep.

Skills

Leadership

Communication skills

Multi-tasking

Creative thinking

Customer service

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Dothan, AL is seeking an energetic leader to wow customers and drive store performance. You will train the crew, lead front-end operations, maintain brand standards for merchandising, and ensure a fast, friendly checkout experience.

This hourly role may perform store manager duties in the absence of the manager, recruit and coach teammates, and coordinate with the leadership team. You must be flexible to day/evening/weekend shifts, including overnight and occasional travel.