Guest Experience Leader — Retail Store

Five Below, Inc.; Dothan (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Five Below, Inc. in Dothan, AL is hiring a Customer Experience Manager to lead the team in delivering fast, friendly service and a WOW customer experience. You will supervise front-end operations, coordinate merchandising, and ensure store readiness to wow guests.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask under pressure. This hourly position offers starting pay at $15.00 per hour and opportunities for growth within a

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask and stay composed under pressure.
• Creative thinking to improve customer experience.

Responsibilities

• Lead store to achieve customer service score goals.
• Train and coach crew on best-in-class service.
• Oversee front-end operations and merchandising standards.
• Manage opening/closing procedures and store cleanliness.
• Play store-manager duties in the manager's absence.
• Recruit, develop, and supervise crew members.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Customer service

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below, Inc. in Dothan, AL is hiring a Customer Experience Manager to lead the team in delivering fast, friendly service and a WOW customer experience. You will supervise front-end operations, coordinate merchandising, and ensure store readiness to wow guests.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask under pressure. This hourly position offers starting pay at $15.00 per hour and opportunities for growth within a