Customer Experience Leader - Front-End Service & WOW

fivebelow; Merritt Island (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Five Below is seeking a capable leader to drive in-store excellence at our Merritt Island, FL location. The role leads front-end operations, trains crew on the BASST customer service experience, and ensures a fast, friendly checkout.

You will guide the team in achieving service goals and maintain store standards in merchandising, cleanliness, and daily operations. Qualifications include a minimum 2 years of management experience, strong communication skills, and the ability to multi-task under

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Trains the crew on the B.E.S.T. customer service experience and ensures guests have a fast, friendly checkout.
• Leads the assigned store to achieve and maintain customer service score goals set by the District Manager.
• Oversees front-end operations and merchandising to meet brand standards; ensures equipment is in working order and staff trained.
• Manages opening and closing procedures, store cleanliness, recovery, and readiness for customers.
• Performs store manager duties in the absence of the Store Manager.
• Partners with the Store Manager to recruit, train, coach, develop and supervise all crew members.
• Reviews corporate communications and responds accordingly.
• Collaborates with the leadership team on merchandising procedures and World Recovery.
• Performs general store maintenance (garbage, sweeping, bathrooms, stock room).
• Additional responsibilities as determined by the Store Manager.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable leader to drive in-store excellence at our Merritt Island, FL location. The role leads front-end operations, trains crew on the BASST customer service experience, and ensures a fast, friendly checkout.

You will guide the team in achieving service goals and maintain store standards in merchandising, cleanliness, and daily operations. Qualifications include a minimum 2 years of management experience, strong communication skills, and the ability to multi-task under