Customer Experience Leader: Front End & Training

The TJX Companies, Inc.; Sevierville (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Flexible schedule

Job summary

The TJX Companies, Inc. is seeking a front-end lead at TJ Maxx in Sevierville, TN. You will supervise front-of-store associates, promote a superior customer experience, and mentor team members to uphold loyalty initiatives and store standards.

You will train staff on front-end operations, coordinate registers and breaks, and ensure adherence to policies while delivering a positive, welcoming shopping environment. Strong communication and leadership skills are essential.

Qualifications

• 1 year of retail experience and 6 months in a leadership role.
• Strong communication and organizational skills with attention to detail.
• Ability to adapt to direction changes and busy conditions.

Responsibilities

• Promote excellent customer experience and oversee front-of-store associates.
• Train and mentor associates on front-end principles and loyalty programs.
• Assist with scheduling, POS coverage, and breaks for staff.
• Address customer concerns promptly and maintain store standards.
• Support management in training needs and adherence to labor policies.

Skills

Retail leadership

Merchandising

Customer service

Communication

Multi-tasking

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking a front-end lead at TJ Maxx in Sevierville, TN. You will supervise front-of-store associates, promote a superior customer experience, and mentor team members to uphold loyalty initiatives and store standards.

You will train staff on front-end operations, coordinate registers and breaks, and ensure adherence to policies while delivering a positive, welcoming shopping environment. Strong communication and leadership skills are essential.