Customer Experience Leader: Front End & Training

Five Below; Noblesville (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below in Noblesville, IN, is hiring a Store Leader to inspire the crew and drive a WOW customer experience on the sales floor. The role centers on leading front-end operations, training staff, and ensuring brand standards are met daily.

You will open/close the store, maintain cleanliness, and partner with the manager to recruit and coach team members, while ensuring strong customer service and efficient checkout experiences.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage priorities.
• Creative thinking and composure under pressure.

Responsibilities

• Lead assigned store to meet customer service score goals.
• Train crew on the BEST customer service experience.
• Open and close store; maintain cleanliness and readiness.
• Manage front-end operations and merchandising.
• Recruit, train, coach, and supervise crew members.
• Collaborate with store manager on merchandising and store maintenance.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Noblesville, IN, is hiring a Store Leader to inspire the crew and drive a WOW customer experience on the sales floor. The role centers on leading front-end operations, training staff, and ensuring brand standards are met daily.

You will open/close the store, maintain cleanliness, and partner with the manager to recruit and coach team members, while ensuring strong customer service and efficient checkout experiences.