Customer Experience Leader – Front End & Team Coaching

Five Below Inc

Marion (OH)

On-site

USD 17,000 - 24,000

Full time

4 days ago

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Job summary

Five Below is seeking an experienced store manager in Ohio to lead front-end operations, customer service, and crew development. You will drive sales, training, and standards to deliver the Five Below experience.

Ideal candidates have 2+ years of management, strong communication, and the ability to multi-task in a fast-paced retail environment. This hourly role requires flexibility, a positive attitude, and a focus on guest satisfaction.

Qualifications

High School Diploma or equivalent.
College experience preferred.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multi-task.
Creative thinking.
Ability to maintain composure under pressure.

Responsibilities

Ensure crew members wow customers through personal contact.
Train crew on the BEST customer service experience with fast, friendly checkout.
Lead store to achieve and maintain customer service score goals.
Manage front-end operations and merchandising to brand standards.
Oversee opening/closing, cleanliness, and stockroom recovery.
Perform store manager duties in the absence of the Store Manager.
Recruit, train, coach, and supervise crew members.
Coordinate with leadership on merchandising and recovery initiatives.