Customer Experience Manager — Front-End Leader

Five Below; Covington (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

Five Below in Covington, LA is seeking a store leader to ensure a WOW customer experience and to guide crew members in daily operations. You will train staff, manage front-end merchandising, and uphold brand standards while keeping the store clean and ready for shoppers.

The role requires a minimum of two years in management, strong communication, and the ability to multi-task in a fast-paced retail environment. Opportunities for growth and development accompany this hourly position.

Qualifications

• High School Diploma or equivalent; College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows the customer through personal contact.
• Trains crew on the BEST customer service experience.
• Lead assigned store to achieve and maintain customer service score goals.
• Lead front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment is functional and associates are trained where applicable.
• Open and close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, and supervise crew members.
• Collaborate with the leadership team on merchandising procedures and recovery.
• Maintain stock room and perform store maintenance tasks.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Covington, LA is seeking a store leader to ensure a WOW customer experience and to guide crew members in daily operations. You will train staff, manage front-end merchandising, and uphold brand standards while keeping the store clean and ready for shoppers.

The role requires a minimum of two years in management, strong communication, and the ability to multi-task in a fast-paced retail environment. Opportunities for growth and development accompany this hourly position.