Customer Experience Leader - Front-End & Team Growth

fivebelow; Toms River (NJ); On-site; USD 26,000 - 29,000; Full time

Job summary

Five Below is hiring for an hourly leadership role in New Jersey. The position involves leading a team to deliver top-tier customer service, managing store operations, and ensuring merchandising standards are met.

The role includes opening/closing duties, staff development, and cross-functional collaboration with the store leadership team. Minimum 2 years of management experience and strong communication skills are required.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience and ensures fast, friendly checkout.
• Lead store to achieve and maintain customer service scores set by the District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Open and close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, and supervise crew members with store manager.
• Review corporate communications and respond appropriately.
• Collaborate with leadership on merchandising and recovery.
• Maintain stock room and perform store maintenance.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Staying composed under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly leadership role in New Jersey. The position involves leading a team to deliver top-tier customer service, managing store operations, and ensuring merchandising standards are met.

The role includes opening/closing duties, staff development, and cross-functional collaboration with the store leadership team. Minimum 2 years of management experience and strong communication skills are required.