Customer Experience Leader, Front End & Sales

fivebelow; Raritan (NJ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Financial wellness benefits

Personal wellness

Job summary

Five Below is seeking a Customer Experience Manager to lead store operations, drive customer satisfaction, and model leadership for the team. You will supervise the front-end, manage cash handling, and ensure cleanliness and safety while delivering sales growth.

As a Manager on Duty, you will set tone, coach staff, and achieve KPIs by motivating the team and maintaining brand standards throughout the shift. This hourly role emphasizes a fun, fast-paced environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking; ability to maintain composure under pressure

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s SOP
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

Skills

Leadership

Trainer/Developer/Motivator

Communication

Planning/Time Management

Ownership Commitment

Accountability/Delegation/Follow up

Sales Driver/Goal Oriented

Professionalism

Job description

Five Below is seeking a Customer Experience Manager to lead store operations, drive customer satisfaction, and model leadership for the team. You will supervise the front-end, manage cash handling, and ensure cleanliness and safety while delivering sales growth.

As a Manager on Duty, you will set tone, coach staff, and achieve KPIs by motivating the team and maintaining brand standards throughout the shift. This hourly role emphasizes a fun, fast-paced environment.