Customer Experience Manager: Lead Front-End & Sales

Five Below Inc; East Hanover (NJ); On-site; USD 21,000 - 29,000; Full time

Job summary

Five Below Inc. is seeking a Customer Experience Manager in East Hanover, NJ to lead store front-end operations and a team of associates. You will focus on delivering exceptional guest service, maintaining store standards, and driving sales performance.

The role emphasizes leadership, staff development, cash handling, and adherence to SOPs within a fast-paced retail environment. Minimum two years of management experience and strong communication skills are required.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the Customer by delivering personal contact and a positive shopping experience.
• Lead Front End Operations and drive CSAT scores.
• Train and develop associates in customer service skills.
• Ensure fast, friendly checkout and store cleanliness.
• Open/close store procedures and perform SM duties when needed.
• Supervise, coach, and schedule staff; manage payroll and operating budgets.
• Drive sales and control expenses by using financial reports.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a Customer Experience Manager in East Hanover, NJ to lead store front-end operations and a team of associates. You will focus on delivering exceptional guest service, maintaining store standards, and driving sales performance.

The role emphasizes leadership, staff development, cash handling, and adherence to SOPs within a fast-paced retail environment. Minimum two years of management experience and strong communication skills are required.