Customer Experience Leader: Front-End & Service Excellence

Five Below Inc; Marshalltown (IA); On-site; USD 31,000 - 36,000; Full time

Job summary

Five Below Inc in Marshalltown, IA seeks a store leadership candidate for an hourly role responsible for guiding front-end operations, training crew, and driving customer-service excellence to meet company goals.

You will work with the store manager to recruit, train, coach, and supervise crew, uphold brand standards, and keep the store ready for customers with flexible day/evening/weekend hours.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact.
• Trains crew on the BEST customer service experience.
• Leads store to achieve customer service scores set by District Manager.
• Oversees front-end operations and merchandising to meet brand standards.
• Ensures front-end equipment works and staff are trained.
• Handles opening/closing procedures and store cleanliness.
• Performs store manager duties in the manager's absence.
• Partners with the store manager to recruit, train, coach, and supervise crew.
• Reviews corporate communications and reacts accordingly.
• Collaborates with leadership on merchandising procedures and World Recovery.
• Performs general store maintenance.

Skills

Management experience

Excellent communication

Team leadership

Multi-tasking

Calm under pressure

Education

High School Diploma or GED

College experience preferred

Job description

Five Below Inc in Marshalltown, IA seeks a store leadership candidate for an hourly role responsible for guiding front-end operations, training crew, and driving customer-service excellence to meet company goals.

You will work with the store manager to recruit, train, coach, and supervise crew, uphold brand standards, and keep the store ready for customers with flexible day/evening/weekend hours.