Customer Experience Leader - Front End & Service

Five Below; Town of La Grange (WI); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is hiring for an hourly crew/lead role in Wisconsin. The position emphasizes delivering WOW customer service, leadership in front-end operations, and maintaining store standards.

Responsibilities include opening/closing, coaching crew, and supporting merchandising, with a focus on teamwork and guest satisfaction. The role requires a high school diploma or equivalent, at least two years of management experience, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly check out.
• Leads front end operations and merchandising to meet brand standards.
• Open/close procedures, store cleanliness, and stockroom organization.
• Recruits, trains, coaches, and supervises crew members.
• Partners with Store Manager on recruitment and development.

Skills

Management experience

Customer service

Cash handling

Education

High School diploma or equivalent

Job description

Five Below is hiring for an hourly crew/lead role in Wisconsin. The position emphasizes delivering WOW customer service, leadership in front-end operations, and maintaining store standards.

Responsibilities include opening/closing, coaching crew, and supporting merchandising, with a focus on teamwork and guest satisfaction. The role requires a high school diploma or equivalent, at least two years of management experience, and the ability to multi-task in a fast-paced retail environment.