Customer Experience Leader - Front-End Operations

Burlington Stores, Inc.; Lexington (KY); On-site; USD 19,286 - 22,041; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Lexington, KY is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates during shifts, and keep the sales floor organized and ready to serve customers.

In this hands-on leadership role you will work with store leadership to model our values, handle busy periods, and raise service standards while maintaining a positive shopping environment.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Flexible scheduling

Job description

Burlington Stores, Inc. in Lexington, KY is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates during shifts, and keep the sales floor organized and ready to serve customers.

In this hands-on leadership role you will work with store leadership to model our values, handle busy periods, and raise service standards while maintaining a positive shopping environment.